Usability and UX Testing
Fast, high-quality, and hassle-free user testing by UX specialists
Understand the reasons behind poor metrics
Do many of your users abandon the booking process before completing it, and you don’t know why? Are you dissatisfied with your conversion rate? Do you feel that many of your users don’t understand your offer or have trouble navigating it?
Poor KPIs can result from a lack of user-friendliness. By conducting regular usability tests, you can identify exactly where the problems lie and how they can be resolved.
Our RapidUsertests tool allows you to conduct usability tests quickly, continuously, and cost-effectively.
Because remote usability tests are quick to set up and evaluate, they can be easily integrated into agile development processes on an ongoing basis.
Our UX specialists will help you conduct and analyze your research. This saves you time and helps you get the most insightful results.
Get feedback from users in your target groups
Remote usability tests do not take place in the artificial setting of a usability lab, but rather in the homes of ordinary Internet users. They complete tasks on your website or app online.
Remote UX testing with our tool RapidUsertests
- 30,000 testers across Germany
- International testing is also possible
- The results are available in video format
- This is how you spot all usability issues
- Using virtual eye tracking
- Comprehensive testing of the entire customer journey
- Short 3-minute tests for individual features or designs
UX testing can be conducted not only for websites or apps, but also for competitor analysis, newsletters, and advertising effectiveness. It can be used for customer journey analyses and can also be conducted internationally. Remote testing is particularly well-suited for continuous integration into agile product development because it is efficient and easy to conduct.
Types of tests
Depending on your specific needs, we have the right method for you
Whether remote usability tests should be conducted in a moderated or unmoderated format depends, on the one hand, on what you want to find out and, on the other hand, on the test subject.
Moderated tests
Take place live and are hosted by a moderator.
They are therefore particularly well-suited for the following test cases:
- Low-fidelity prototypes: During the test, facilitators can instruct and guide the test participants and ask them questions.
- Research Interviews: Instead of usability tests, live sessions can also be used for research interviews or combined with them.
- Products That Require Explanation: Does your test subject need more detailed instructions or a longer learning curve? Moderated tests are well-suited for this as well.
Unmoderated tests
They take place asynchronously, and the test subjects complete written assignments. Their screen and voice are recorded, resulting in videos.
For example, they are suitable for:
- Tests of the entire onsite journey
- High-fidelity prototypes
- Competitor tests
- Software testing
Detailed UX analysis by experienced UX specialists
The results of remote usability tests are what are known as “think-aloud” videos, in which you can see the UX issues your users encounter and use them to identify areas for improvement. Take a look at a compilation of these videos on the right.
Our usability experts will be happy to analyze the videos for you. You’ll then receive:
- A detailed usability analysis in the form of a clear and well-organized PowerPoint presentation with screenshots and explanations
- Customized optimization recommendations to improve usability and the conversion rate
- A prioritized checklist of recommendations for everyday use
- A 2-hour telephone presentation of the results, followed by a joint discussion of the findings
- A personal point of contact who will guide you through the project
- We can also help you plan your optimizations, whether for specific elements or entire pages.
What are the results of UX research?
Identifies conversion potential, resolves internal discussions, and builds confidence in decision-making—without falling into a rut.
Faster and more cost-effective than lab tests, geographically distributed, available on all devices and systems—and with high target audience reach.
You’ll save time and resources: We’ll handle the implementation so you can focus on what matters most.
I was really pleasantly surprised by the users’ feedback—I hadn’t expected that. The testers provided so much useful feedback. The expert analysis from RapidUsertest also won me over, thanks in part to the constructive and personalized support from the Userlutions consultants.
Customer
Andre Hoffschröer, On-Page Manager for e-commerce,
Ernsting’s family
Result
Prioritised optimisation recommendation
Target audience insights
Clear next steps
Our approach
Userlutions is…
A tool provider from the very beginning
RapidUsertests is our proprietary tool, which we developed to provide website and app operators with simple and cost-effective usability testing.
Efficient & pragmatic
Our proprietary tool enables us to deliver faster and more cost-effective results from UX tests than other providers.
Close to the customer
Since 2011, we have been serving clients from a wide range of industries with a diverse array of products in both the B2C and B2B sectors. For example: Coca-Cola, Bosch, Adobe, HanseMerkur, Condé Nast, Check24, BMW, and many more.
Where do you want to start? Let’s talk—no strings attached.
Birgit Bärnreuther
Head of Consulting
+49 30 / 544 870 24
(Mon–Fri, 9 a.m.–6 p.m.)
Birgit Bärnreuther, Head of Consulting at
+49 30 / 544 870 24
(Mon–Fri, 9 a.m.–6 p.m.)