{"id":26479,"date":"2026-06-24T17:26:51","date_gmt":"2026-06-24T15:26:51","guid":{"rendered":"https:\/\/userlutions.com\/case-studies\/e-on-design-thinking\/"},"modified":"2026-09-28T15:56:49","modified_gmt":"2026-09-28T13:56:49","slug":"e-on-design-thinking","status":"publish","type":"page","link":"https:\/\/userlutions.com\/en\/case-studies\/e-on-design-thinking\/","title":{"rendered":"Case Study: E.On"},"content":{"rendered":"
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Design Thinking and Gamification<\/div>\n\n\n\n

How we reinvented electricity meter reading for E.ON<\/h1>\n\n<\/div>\n<\/div>\n<\/div>
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UX Services<\/h2>\n\n<\/div><\/div>\n\n
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Design thinking<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Focus groups<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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Gamification<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Expert review<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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Workshops<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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Prototyping<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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The challenge<\/div>\n\n\n\n

Radical simplification of the electricity meter reading process<\/h2>\n\n<\/div>\n\n
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How E.ON plans to make meter reading more convenient for its customers<\/strong><\/p>\n\n\n\n

You\u2019re probably familiar with this situation: a note in the mailbox or a notice posted in the hallway announces that it\u2019s time for the electricity meter reading. Once a year, millions of households in Germany go through this. <\/p>\n\n\n\n

Isn’t there an easier way to do this?<\/p>\n\n\n\n

E.ON agrees and wants to make meter reading more convenient for customers. The goal is to digitize the entire process while also creating a digital interface with its customers.It was important to E.ON to get customers on board from the very beginning in order to create the greatest possible value. <\/p>\n\n\n\n

They came to us to bring a fresh perspective to the process of generating and implementing ideas.<\/p>\n\n<\/div><\/div>\n\n

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Ideation<\/div>\n\n\n\n

With over 70 creative ideas for a user-centered and gamified app prototype<\/h2>\n\n<\/div>\n\n
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A results-oriented mix of methods in a lean project<\/strong><\/p>\n\n\n\n

For this project, we drew on the extensive repertoire of design thinking methods:<\/p>\n\n\n\n