![\"Bell](\"\/wp-content\/uploads\/2022\/02\/Klingel_Logo-weiss.png\"){kind=logo}
<\/p>\n[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” module_class=”case-study-head” _builder_version=”4.16″ background_color=”#0a222c” background_image=”https:\/\/userlutions.com\/wp-content\/uploads\/2022\/12\/ux-interim-ux-research-header-2.jpg” parallax=”on” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” width_unit=”off” global_colors_info=”{}”][et_pb_row column_padding_mobile=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”500px” module_alignment=”center” custom_padding=”0px|0px|0px|0px” custom_css_main_element=”max-width: 50%;” use_custom_width=”on” custom_width_px=”500px” custom_width_percent=”50%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”vertical-align” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”case-study-services” _builder_version=”4.16″ background_color=”#333333″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
UX Services:<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”case-study-numbers” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_number_counter number=”11″ percent_sign=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_number_counter][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
Countries<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_number_counter number=”15″ percent_sign=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_number_counter][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
Brands<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_number_counter number=”700+” percent_sign=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_number_counter][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
Quantitative surveys<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_number_counter number=”500+” percent_sign=”off” _builder_version=”4.16″ title_font_size=”60″ global_colors_info=”{}”][\/et_pb_number_counter][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
Testing & interview hours<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(245,249,252,0.68)” background_image=”https:\/\/userlutions.com\/wp-content\/uploads\/2022\/12\/ux-interim-ux-research-zitat-1.jpg” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”case-study-layer-box black-text” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
Nina Ehrenberg
SVP Digital Product Management
KLiNGEL Group<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”section” _builder_version=”4.16″ background_color=”#f5f9fc” custom_padding_tablet=”50px|0|50px|0″ width_unit=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” column_padding_mobile=”on” admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_css_main_element=”max-width: 50%;” custom_width_px=”500px” custom_width_percent=”50%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb module_class=”left-align” _builder_version=”4.19.4″ header_font=”|700|||||||” header_font_size=”24″ global_colors_info=”{}”]<\/p>\n
Precise project management, seamless team integration and targeted user research<\/strong><\/p>\n As a UX interim, we were an integral part of the team <\/strong> We have established UX research structures<\/strong> We helped with the recruitment and training of the successor<\/strong> [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/userlutions.com\/wp-content\/uploads\/2022\/12\/Klingel-Userlutions-klein.png” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”method-section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n At KLiNGEL, we worked closely with a wide variety of departments: [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_image=”https:\/\/userlutions.com\/wp-content\/uploads\/2022\/12\/Hintergrund.png” custom_margin=”-100px|||” custom_padding=”-100px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/userlutions.com\/wp-content\/uploads\/2024\/01\/UL-Case-Study-Klingel-Grafik-Organigram-ENG-ohne-Hintergrund.png” title_text=”UL Case Study Klingel Grafik Organigram ENG ohne Hintergrund” force_fullwidth=”on” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.19.4″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” module_class=”method-section process” _builder_version=”4.16″ custom_padding=”100px|0px|100px|0px” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” width_unit=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n As a UX interim, we filled various roles at KLiNGEL:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ column_padding_mobile=”on” admin_label=”row” module_class=”horizontal-process-box” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”500px” module_alignment=”center” custom_padding=”0px|0px|0px|0px” custom_css_main_element=”max-width: 50%;” use_custom_width=”on” custom_width_px=”500px” custom_width_percent=”50%” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb icon_placement=”left” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n UX research [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb icon_placement=”left” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Recruiting [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb icon_placement=”left” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n UX training [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb icon_placement=”left” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Process management [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”method-section extra-bottom” _builder_version=”4.16″ background_color=”#f5f9fc” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n The two interim UX experts were able to draw on the knowledge and best practices of the entire Userlutions UX team. For example, specialists from the agency’s entire range of services, such as our UX designers or product managers, were brought in as required.<\/p>\n Some of the methods we regularly use at KLiNGEL:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/userlutions.com\/wp-content\/uploads\/2024\/01\/UL-Case-Study-Klingel-Grafik-Quantitative-Onlinebefragung-ENG.png” title_text=”UL Case Study Klingel Grafik Quantitative Onlinebefragung ENG” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.19.4″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We used quantitative online surveys<\/strong> to gather findings on specific features\/issues and conducted a continuous satisfaction survey.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/userlutions.com\/wp-content\/uploads\/2024\/01\/UL-Case-Study-Klingel-Qualitative-Interviews-Grafik-ENG-DE.png” title_text=”UL Case Study Klingel Qualitative Interviews Grafik ENG DE” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.19.4″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Qualitative interviews<\/strong> helped us to delve deeper into the target group requirements and to better understand the requirements of old and new target groups.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/userlutions.com\/wp-content\/uploads\/2024\/01\/UL-Case-Study-Klingel-Grafik-Usability-Test-ENG.png” title_text=”UL Case Study Klingel Grafik Usability Test ENG” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.19.4″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Every two weeks, we carried out usability tests<\/strong> on the new developments to verify our hypotheses and optimizations.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.4″ global_colors_info=”{}”]<\/p>\n Our role as UX interim ended with the complete handover of the researchprocesses, tools and documentation to the newly hired UX researcher. Since then, UX research has been taken over and further developed by the in-house team without any problems and the development of the UX research department has continued successfully. <\/span><\/p>\n Can we support you as a UX interim<\/a> and drive forward the development of processes and structures in the area of UX research<\/a> or UX design<\/a>? Please contact us to find out more:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” module_class=”blue-bent-section contact-form” _builder_version=”4.16″ custom_padding=”1px|0px|54px|0px” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.4″ custom_padding=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ padding_mobile=”off” column_padding_mobile=”on” module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”89%” width_tablet=”80%” width_phone=”” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_phone=”” max_width_last_edited=”on|desktop” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/userlutions.com\/wp-content\/uploads\/2017\/01\/bb.jpg” alt=”Birgit B\u00e4rnreuther” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” module_class=”img-circle” _builder_version=”4.16″ use_border_color=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.19.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” global_colors_info=”{}”]<\/p>\n Birgit B\u00e4rnreuther<\/strong><\/span> 030 \/ 544 870 24<\/strong><\/span> [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We recommend using your work email – this keeps work and private life separate.<\/span><\/p>\n [\/et_pb_text][et_pb_code _builder_version=”4.19.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
We filled a full-time position with two UX researchers and supported KLiNGEL with dozens of projects a year, e.g. continuous surveys, quantitative and qualitative research, usability testing and UX workshops. Why two UX researchers at once? Thanks to the sparring principle, we guaranteed high quality and ensured continuous support even in the event of illness or vacation.<\/p>\n
We created processes with which user research could be regularly integrated into development, defined guidelines for documentation, introduced new tools and methods and set up a UX lab.<\/p>\n
The aim of the collaboration was to fill our interim position with a permanent position. We supported KLiNGEL in the recruitment process, defined the job profile with the relevant skills, knowledge and experience and made a hiring recommendation. We also took over the handover and familiarization with the existing UX research knowledge and processes.<\/p>\nThis is how UX enabling works. Cross-departmental.<\/h2>\n
<\/p>\n\n
Userlutions as a UX researcher, recruiter, coach and process manager<\/h2>\n
<\/strong>Method selection, research design, recruiting, conducting qualitative and quantitative user research (lab tests, remote tests, UX monitoring…)<\/p>\n
<\/strong>Support with the employee recruitment process, trials, recruitment recommendation, training<\/p>\n
<\/strong>Employee training, knowledge database for previous results, best practices, methodological knowledge, induction, tools…<\/p>\n
<\/strong>Development of UX research structures, e.g. integration of research into existing processes, documentation, introduction of new tools & methods<\/p>\nUX-Interim: How KLiNGEL benefited from the condensed knowledge of an entire UX agency<\/h2>\n
Project conclusion: Independent in-house UX research at KLiNGEL<\/h2>\n
Are you interested in working with us or do you have any questions?<\/h2>\n
We offer free and non-binding consultations<\/h4>\n
<\/strong><\/strong>Head of Consulting<\/span><\/p>\n
(Mo to Fr, 9am to 6pm)<\/span><\/p>\n